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Frequently Asked Questions

How do I redeem my pre-paid ticket or voucher?

Got a prepaid ticket or voucher? Awesome! To redeem it, just add the scavenger hunt to your cart, then tap the link to ‘add coupon code’, enter your ticket or voucher number and the discount will be applied. Then complete checkout and you’re all set to play!

How do I reschedule?

Did your plans change? There’s no need to reschedule. Once you book online or redeem your ticket with us, you can play any day or time that works for you.

How do I reserve a day and time?

No reservations are required. You can play any day or time that fits your schedule. Just purchase the scavenger hunt you want, then head to the starting location when you are ready to play. Log in on your smartphone, access your scavenger hunt under the My Account section and tap the scavenger hunt to start playing!

Where does it start? Where does it end?

All our scavenger hunts end at (or very near) the place where they begin. Find the starting location by accessing the scavenger hunt under the My Account section (after you purchase and log in).

How do I install the app?

There’s no app to install! Once you purchase a scavenger hunt on our site, you’ll create an account on our website. Then you can use your account to log in and access all the scavenger hunts you have purchased and play any day or time.

Are you open during COVID-19?

Yes! All of our scavenger hunts are completely outdoors and can be played safely. There is no in-person guide to meet or wait for and social distancing is easy in most parts of the scavenger hunts. Please wear your face covering and practice social distancing based on state and local guidelines. (Except for our Sacramento Capitol Building location which is temporarily closed.)

Is the price per person? Or per scavenger hunt?

The price covers the whole group – we recommend 2 to 5 people for optimum fun for everyone in the group, and have designed the questions and puzzles to require a bit of teamwork in most cases.

Does everyone in my group get to play?

You’ll have a team captain log in to the My Account section to access the scavenger hunt on their smartphone. They can read the questions out loud to the group, or take turns letting group members read the questions. Then the whole group works together to solve each puzzle along the scavenger hunt. One person submits each answer for the group.

Can I bring more than 6 people?

Absolutely! Bring as many as you want. Please note: with more than 5 or 6 in a group, each person will have less opportunity to contribute, and probably have a little less fun. To keep it fun for everyone, we recommend splitting larger groups in to 5 or 6 people maximum, buying one scavenger hunt per group, and competing against the other groups to get the highest score. That way everyone gets to participate and have fun.

Are there any extra costs?

Generally – no. We build most scavenger hunts in places accessible for anyone and without any extra costs. In some locations, you may decide to pay for parking to have more convenient access. In the rare event that a scavenger hunt requires extra materials beyond a smartphone, pencil and paper, we’ll make that very clear up front.

Can kids play?

Definitely! All our content is family friendly. Kids enjoy reading the questions to the group, and helping the group solve challenges. Even if your kids are too young to read the questions, they’ll enjoy listening to you read the questions out loud and helping you find clues and solve puzzles.

I accidentally closed my browser or clicked the wrong link. How do I finish my scavenger hunt?

Not a problem. Just log back in using the user name and password you used to register, open the scavenger hunt, and click ‘Resume’. All your previously submitted answers will be loaded back in. Simply click through the questions to get back to where you left off.

Still need help? Send us a message

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Sacramento, CA, 95814

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